Policies & Disclaimers

At Tatum Cleaners, we treat every garment with the utmost care and professionalism. Please read the following policies carefully — by using our services, you agree to the terms outlined below.

🏷️ Care Labels & Garment Processing

• We follow the care instructions indicated on each garment’s label. We are not responsible for damage, shrinkage, or color changes resulting from following those instructions — or when labels have been removed or are incorrect.
• We are not responsible for damage to items labeled “hand wash only” or “dry clean only” when submitted to the opposite process. Customers are responsible for verifying care labels before drop-off.
• We are not responsible for inherent weaknesses or defects in materials that may result in tears, holes, or deterioration not apparent at the time of intake.
• We cannot guarantee against color loss, color bleeding, or shrinkage, or against damage to weak, delicate, or pre-worn fabrics.

🪡 Embellishments & Special Materials

• We are not responsible for damage to buttons, zippers, buckles, beads, sequins, embroidery, glitter, lace trims, or any decorative ornamentations during processing.
• Leather, suede, and fur garments are cleaned entirely at the customer’s own risk. We do not accept liability for color variation, dryness, shrinkage, or fading resulting from the cleaning process.
• Household items (comforters, drapes, rugs) are processed at the customer’s own risk. Color fading, dye bleeding, and shrinkage may occur and are not the responsibility of Tatum Cleaners.

🧺 Wash & Fold Service

• Wash & Fold orders are received and priced by weight. We do not perform an item-by-item count unless specifically requested.
• We are not responsible for shrinkage, color changes, rips, tears, or other damage in Wash & Fold orders, as items are not individually inspected prior to processing.
• Please do not include “dry clean only” items in your Wash & Fold bag.

🔍 Stain Removal

• Stain removal is not guaranteed. Some stains are permanent and cannot be fully removed by any professional cleaning process.
• We will make every reasonable effort to treat stains, but Tatum Cleaners is not liable for stains that cannot be removed.
• If a stain treatment may risk damage to the fabric, we will not proceed without customer approval.

⏱️ Claims & Discrepancies

• All claims for loss or damage must be submitted within 15 days of order pickup or delivery. Claims submitted after this period will not be accepted.
• To file a claim, please contact us with your order receipt and a description of the item and damage.
• In-store customers are responsible for checking their garments before leaving the premises.

📦 Personal Items Left in Garments

• We are not responsible for money, jewelry, or any personal valuables left in clothing or bags.
• We are not responsible for damage caused by items left inside garments (pens, lip balm, markers, tissues, etc.) that may affect the garment or other items during processing.
• Please empty all pockets before drop-off.

🕐 Unclaimed Garments

• Tatum Cleaners will store your completed order for up to 90 days from the date it is ready for pickup.
• After 90 days, unclaimed garments will be considered abandoned and donated to a local charitable organization without further notice.
• We will make a reasonable effort to contact the customer before donation.

🪲 Contaminated Items

• We do not accept garments exposed to bed bugs, lice, scabies, mites, fleas, or any contagious parasites.
• We do not accept items that have been in contact with biohazardous materials including blood, mold, mildew, or other hazardous substances.
• We reserve the right to return contaminated items unprocessed and to charge a handling fee where applicable.

✅ General

• Tatum Cleaners reserves the right to refuse service to any customer or garment at our discretion.
• We reserve the right to update these policies at any time. The most current version is always available on this page.
• By submitting garments for cleaning, you acknowledge and agree to all policies listed above.

Last updated: July 2026  ·  Questions? Contact us at info@tatumcleaners.com or call (602) 429-9282.